Customer Support Manager

Job Description

• Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during delivery of Motorola’s Lifecycle Service products.
• Manages government contracts with responsibility for successful delivery of Service products for local government/commercial customers.
• Manages relations with external partners responsible for delivering Service products to customers.
• Responsible for contract renewals, proposals, accurate forecasting, development of Statements of Work, and meeting P&L and receivables goals.
• Oversees contract P&L performance including meeting Service billing and cost performance goals.
• Markets sophisticated / integrated service programs to multiple layers within customer organizations and works closely with direct and indirect Sales teams.
• Develops service account plans and profiles, goals and strategies within assigned accounts.
• Builds customer ...