Customer Support Manager

**Work Schedule**

Standard (Mon-Fri)

**Environmental Conditions**

Office

**Job Description**

**Job Description**

As a Customer Support Manager you will play a key role in ensuring exceptional customer experience related to purchasing and collection, service coordination, and solution identification. You will develop the physical and digital infrastructure, including process development, through cross functional collaboration with other operational and customer facing teams. Your leadership will be crucial in maintaining high levels of customer satisfaction, resolving complex issues, and contributing to the success of our customer support operations. This role offers the opportunity to drive customer satisfaction and loyalty while building leadership capability in a dynamic, science-driven organization.

Key Responsibilities:

+ Design, build, and scale the customer support infrastructure and processes, including poli...