Customer Support – Non-Voice Support

About the role

ARAM ENTERPRISES INC' is seeking a skilled Customer Support - Non-Voice Support (Chat & Email) to join our dynamic team in Bagong Ilog Pasig City Metro Manila. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients through various communication channels, including chat and email.

What you'll be doing

• Respond to customer inquiries and concerns via chat and email in a timely and professional manner
• Accurately document customer interactions and keep detailed records of all communication
• Troubleshoot and resolve customer issues by providing effective solutions and recommendations
• Collaborate with cross-functional teams to ensure a seamless customer experience
• Identify opportunities for process improvements and contribute to the enhancement of our customer service operations
• Continuously learn and stay up-to-date with product knowle...