Customer Support Officer

• Join a large organisation and be provided with hands-on training
• Permanent positions offering job security
• Hybrid work from home flexibility after 3-4 months

Company
Located in Melbourne’s CBD, JK’s client is seeking enthusiastic Customer Service Operators to join their growing team. Specialising in inbound call centre support for the telecommunications industry and ranked number one for customer satisfaction, they are committed to delivering exceptional service and efficiency as they continue to expand.

The Role:
As a Customer Support Officer, you will be the first point of contact for customers, using excellent communication skills and product knowledge to deliver outstanding service. You will manage a range of inquiries including technical support, billing issues, mobile and wireless troubleshooting, and service upgrades (including the 3G network transition).
This role includes paid trai...