Customer Support Officer

About the role and the team
We are looking for a talented Customer Support Officer to join our amazing Support team in Tunis. Our team works cross-functionally with Engineering, Delivery and Customer Success teams to deliver a unified and world-class customer experience.
As a Customer Support Officer, you help our customers unlock the full potential of Cenareo’s platforms. You are dedicated to providing the best possible support to our clients via email, or phone, ensuring they achieve their desired business goals.

Your mission at Cenareo

CUSTOMER SUPPORT : 60%

• Respond to customer requests via phone, email, to provide high-quality technical assistance
• Provide expert guidance on product usage and conduct live tests with customers to troubleshoot technical issues or misunderstandings
• Ensure rigorous follow-up on escalated technical issues...