Customer Support Operator with Spanish and English

About the Team

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.

About the Team

Currently, we are seeking a dynamic and customer-focused individual to join our team as a Customer Support Operator. As a Customer Support Operator, you will play a crucial role in supporting customer inquiries.

Available work schedules:

2 days on / 2 days off 10 PM - 10 AM (GMT+3)

2 days on / 2 days off 3 PM - 3 AM (GMT+3)

Tasks:

• Answer customer inquiries via live chats and emails (no calls);
• Provide accurate information about the products of the company;
• Resolve cases in timely and professional manner;
• Achieve quality and productivity targets set by the manager;
• Perform other ad hoc tasks...