Customer Support

Job Type:
Remote / Contract

Compensation:
PKR 10,000/month

Additional:
One-time hiring fee applicable (details shared during onboarding)

Role Overview

We are looking for a proactive and communicative Customer Support & Operations Executive to manage day-to-day customer interactions and operational tasks for an online jewelry brand. The ideal candidate is friendly, organized, responsive, and comfortable handling customers across social platforms.

Key Responsibilities

• Manage end-to-end customer support through WhatsApp and Instagram DMs.
• Respond to customer inquiries professionally and in a timely manner.
• Handle order confirmations, customer follow-ups, and payment/order reminders to improve conversions.
• Process and update shipment details through courier portals.
• Coordinate with courier partners to resolve delivery issues and tracking concerns.
• Maintain accurate records of orders, cus...