Customer Support

Client:
Shipping brokerage

Location:
Remote (Philippines)

Schedule:
9am-5pm EST

Compensation:
$7CAD/hour

About the Role

Our client is seeking a reliable and detail-oriented team member to support day-to-day logistics operations. This role focuses on track & trace, order building, dispatch-level carrier communication, and proactive customer updates to ensure shipments move smoothly from pickup to delivery.

You'll play a critical role in maintaining operational accuracy, keeping systems up to date, and supporting customers with timely and clear shipment information.

Key Responsibilities

• Track and monitor shipments from pickup through final delivery
• Perform track & trace and proactively update customers on shipment status and ETAs
• Build, manage, and release orders in the transportation management system
• Communicate with carriers regarding dispatch, pickup, delivery, and delays (no rate n...