Job Description
Location: Remote (Philippines)
Compensation: $700-$1000/month
Working Schedule:
Tuesday-Saturday, 4AM-12NN PH time or 10 PM to 6 AM PH Time, including occasional weekends or holidays as needed
Reports To: HR/CS Director
About Pearl West Group
Pearl West Group is a fast-growing eCommerce investment and operating company that scales digital consumer brands through data-driven performance marketing and operational excellence.
We're hiring Customer Support & Retention Associate to join our Customer Experience team
Role Overview
As a Customer Support & Retention Associate, you'll be the first point of contact for our customers—resolving inquiries, handling order issues, and ensuring a smooth experience across our DTC brands. You'll manage tickets
via Freshdesk
and provide support across
email, chat, and phone
, delivering timely, accurate, and empathetic service.
Beyond support, this role plays a key part in custom...
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