Customer Support Process Analyst (Quality Assurance)

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The Customer Support Process Analyst – Quality Assurance manages the full endtoend QA lifecycle for complex customer support workflows. The role evaluates highimpact customer interactions, drives continuous improvement, and ensures adherence to processes and quality standards across global support operations. 

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