Customer Support Quality Control Specialist (iGaming, Thai / English)

Job Description :

Responsiblities :
At Forward, we connect iGaming visionary companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don’t just fill positions—we build the partnerships that elevate careers and drive innovation forward.



We are looking for a Customer Support Quality Control Specialist (Thai / English Speaker), who will oversee the performance of the customer support team, ensuring high service quality and continuous improvement.



Scope of responsibilities:

Supervise the customer support team after the trial period. Ensure high-quality and uninterrupted operation;

Train and evaluate the work of subordinate support operators;

Analyze customer requests and quality metrics, form reports;

In...