Job Description
Full Time | $20/hour
We're hiring Customer Support Representatives to help parents get the most out of our learning platform. You'll meet families over Google Meet, walk them through technical issues, and answer questions about our program and campuses. You'll talk with current parents who need a hand, and with prospective parents who want to learn more before they enroll.
We need people who are clear, patient, and good with technology. Parents come to us at all hours, so this is the kind of role where calm problem-solving matters more than a script. We care more about how well you can help a frustrated parent than where you went to school or how many support jobs you've held.
What You'll Do
- Help Parents Over Video: Meet families on Google Meet, listen to the problem, and walk them through a fix in plain language they can follow.
- Solve Technical Issues: Troubleshoot common platform and login problems, explain what went wrong, and get the parent...
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