Customer Support Representative 1

The Customer Support Representative I will be responsible for responding to customer issues and be expected to possess sufficient technical skills to allow them to identify and troubleshoot a wide variety of computer, network, and game related issues. 

About the Role

• Provide Level 1 and in-game support for KingsIsle customers

• Resolve customer billing issues and inquiries

• Conduct research to resolve inquiries or problems that cannot be answered immediately and escalate complex support issues as necessary

• Log issues and information into ticketing systems as required

• Perform administrative support duties (log issues, enter customer contacts, maintains databases, data entry, files, updates customer records, etc.)

Requirements

• 1+ year of customer service experience in a fast-paced environment

• Excellent customer-facing skills – ability to calm irat...