Customer Support Representative

Job description:
This position provides high quality telephonic / non-telephonic support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Martindale-Avvo revenues. Additionally, this position initiates the escalation process for unresolved customer problems. CS Representatives performing at this level will be required to utilize skills from training, education, or experience to fulfill their daily responsibilities. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.
**Key Responsibilities**
- Handle inbound calls related to EV charging issues, billing questions, and general customer inquiries.
- Guide customers through troubleshooting steps ...