Customer Support Representative - Eurofins Experchem Laboratories, Inc.

We are seeking a proactive and detail-oriented Customer Support Rep to join our growing team. This role involves managing project execution, facilitating communication among stakeholders, and ensuring compliance with industry standards.

Key Responsibilities:

• Organize and lead project team status meetings and working groups.
• Monitor project execution to ensure objectives and milestones are met within established timelines.
• Create and present project status reports to stakeholders.
• Track and manage change requests from both internal and external sources.
• Assist the internal team with customer inquiries and feedback, ensuring timely responses.
• Collaborate with clients to clarify project requirements as needed.
• Work with department supervisors to ensure timely delivery of client data.
• Communicate any anticipated delays to clients proactively.
• Support the sales team ...