Customer Support Representative

Location: Faisalabad
Type: Full-time
Industry: Electric Vehicles
Besto Electric Vehicles is looking for a Customer Support Representative who is empathetic, well-spoken, and confident in handling customer interactions both online and offline. This role is ideal for someone who enjoys helping people, solving problems, and being the first point of contact for a growing brand.
Key Responsibilities
• Respond to customer queries via WhatsApp, phone calls, social media, and in-person showroom visits
• Follow up with potential leads and guide them through the buying process
• Act as the first point of contact for after-sales queries, ensuring customer concerns are recorded and routed to the after-sales team properly
• Coordinate with sales and after-sales teams to ensure timely resolution of customer issues
• Maintain clear records of customer interactions, follow-ups, and feedback
• Ensure timely responses and a positive customer experience
• Support basic sa...