Customer Support Representative German & Eng Speaker (Full Time Remote Europe)

About Us

Ikerian AG (formerly RetinAI Medical) is a fast‑growing medical device software company headquartered in Bern, Switzerland. Our mission is to enable the right decisions sooner in healthcare, through transformative AI & data management solutions for disease screening and monitoring. Join our diverse team of entrepreneurs, developers, researchers, and commercial experts who are collectively shaping the future of healthcare.

We are seeking a dedicated and knowledgeable German‑speaking Customer Support Representative to join our growing team. This role is crucial for maintaining high levels of customer satisfaction by providing prompt and effective support for our cloud‑based medical image analysis platform. Please provide us with an English CV / motivation letter!

Duties and Responsibilities:

• Ticket Management
  • Monitor and manage the ticketing system (Hubspot) independently.
  • Triage and prioritize tickets based ...