Customer Support Representative II

Our Client, an Agriculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location. Responsibilities:

+ The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to client dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team:

Requirements:

+ Fluent in Spanish

+ Skills in interpersonal communications, negotiation, and conflict resolution

+ Experience with customer service / support

+ High comfort level and experience with consumer software applic...