Customer Support Representative

IBMC is a prominent business management consulting company in Indonesia, dedicated to driving business success. With a strong presence in the Indonesian market, we offer a comprehensive range of services tailored to meet the diverse needs of both local and international businesses.

Currently, we are assisting our client, a company based in Bali, in hiring a Customer Support Representative, who will be directly managed under IBMC.

Responsibilities

• Respond to customer inquiries and provide exceptional support via email and live chat.
• Guide customers through our client's products and services, ensuring a seamless experience.
• Investigate and resolve customer issues promptly and effectively.
• Educate customers on product functionalities to enhance their user experience.
• Communicate clearly and professionally with both customers and internal teams.