Customer Support Representative

About the company:

A consulting firm that helps businesses grow with a smart blend of marketing, financial consulting, and business development services.

Job Description:

We are seeking a Customer Support Representative to deliver exceptional support across voice, email, and chat channels. This role involves handling inbound and outbound interactions and resolving customer issues efficiently.

Key Responsibilities

• Handle inbound and outbound calls, respond to emails and chats in a timely and professional manner 
• Resolve customer complaints and issues, escalating complex cases as necessary 
• Accurately document customer interactions and update CRM system
• Meet or exceed performance metrics, including CSAT and FTR scores

Requirements.

• Bachelor's degree from a recognized university in Karachi 
• Minimum 1 year of experience in a call center environment (inbound and outbound)
• E...