Customer Support Representative

Customer Support Representative (Banking & Financial Services)
Location: Jalan Tun Razak, Kuala Lumpur (MRT-accessible)
Employment Type: Permanent

Salary & Benefits:

• Basic salary: RM 3,200 – RM 4,000 (depending on experience)
• RM 350 fixed allowance + night shift allowance
• Medical, dental & optical benefits
• Bonus & annual leave

Working Schedule:

• 5 working days + 2 rest days
• 24/7 rotational shifts (day & night), including weekends & public holidays

Key Responsibilities:

• Provide 24/7 customer service support via phone
• Handle customer enquiries, requests, and complaints professionally
• Deliver accurate solutions while ensuring excellent customer experience
• Educate customers on banking products and services
• Perform customer follow-ups according to Call Centre guidelines
• Accurately update customer records and system information
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