Customer Support Representative

About the Company
Our client is a leading battery manufacturing company dedicated to innovation and sustainability.
Work Location
Rawang, Selangor, Malaysia (Onsite)
About the Role
The Customer Support Service role is crucial in ensuring customer satisfaction and maintaining strong relationships with our clients. You will be the first point of contact for customer inquiries and support.
Responsibilities
Respond to customer inquiries via phone, email, and chat (Whatsapp, WeChat).
Provide product information and support to customers.
Resolve customer complaints and issues in a timely manner.
Maintain accurate records of customer interactions.
Collaborate with other departments to enhance customer experience.
Qualifications
Diploma/ Bachelor's degree in Business Administration or related field.
Fresh grad are encourage to apply.
Required Skills
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Effectiv...