Customer Support Representative

The Lotter is an industry pioneer, allowing individuals the freedom to purchase official state lottery tickets online via our website and mobile app.We are dedicated to creating a fun and secure way for people to play the lottery conveniently from their homes or mobile devices.At The Lotter, we understand that building a world-class company starts with a world-class team.The Customer Support Representative role is responsible for delivering high-quality customer service to the company's valued customers through email and live chat support.The role also includes operational and back-office responsibilities.Key ResponsibilitiesHandle live chats and email communication to assist customers with enquiries and requests;Resolve customer queries and complaints efficiently to ensure high customer satisfaction;Process tasks accurately, courteously, and within the required timeframes;Complete related documentation and data entry to a high standard;Proactively identify solutions and alternative...