Customer Support Representative, OpenApply

We are looking for an energetic individual with at least 2 years of prior customer support experience to join our Taipei team as a Customer Support Representative for OpenApply. In this role, you will be responsible for customer support operations in the APAC as part of our customer success team. The right candidate will be a self-starter who can stay focused on their priorities while working within a highly collaborative team, and who is willing to be creative and think outside the box while aligning their work with broader team and company goals.

Our service commitment to schools encompasses global 24-hour telephone and e-mail support Monday through Friday, occasional weekend coverage, online and onsite training, and hosting annual conferences for admissions professionals. You will have primary responsibility for supporting our OpenApply schools during the APAC Support Hours.