Customer Support Representative

Job title: Customer Support Representative

Wolfram, creator of Mathematica, Wolfram|Alpha and Wolfram Language, has an opening for a Customer Support Representative in its Customer Support department. The ideal candidate for this position will be a high-energy, attentive-to-detail, multitasking individual who can balance quality and quantity. Hours for this position are Monday–Friday, 8am to 5pm Central Time. The Customer Support Representative is responsible for communication, order entry and administrative tasks for the Customer Support department.

Responsibilities

• Communicating with customers via:
• Phone
• Email
• Cases
• Chat
• Assisting customers with:
• Basic product installation
• Product access and activation
• Phone orders
• Product and course registration
• Supporting internal teams by:
• Assisting Sales with customer inquiries
• Handling calls from Sales related ...