Customer Support Representative, SchoolsBuddy

We are looking for an energetic, persistent go-getter with at least 2 years prior customer support experience to join our team as a Customer Support Representative for SchoolsBuddy. In this role, you will be responsible for customer support operations in the Americas as part of our global customer support team. The right candidate will be a self-starter, able to stay focused on their priorities while still working within a highly collaborative team, and willing to be creative and think outside the box while still aligning their work with broader team and company goals. They must be available to work in the Colombia time zone (COT).
Our service commitment to schools encompasses global telephone and 24/5 e-mail support Monday through Friday, phone coverage, occasional weekend coverage, online and onsite training, and hosting annual conferences for admissions professionals. You will have primary responsibility for supporting our SchoolsBuddy schools during the Americas Support Hours.