Customer Support Representative

Customer Support Representative (Real Estate)

(Real Estate, Full-Time, Remote – South Africa & Philippines)

We're looking for an experienced
Customer Support Representative
to join our team. This is a customer-facing, highly interactive role where you'll help users configure integrations, troubleshoot issues, and get the most value from their software subscriptions.

This position is fully remote and works
U.S. business hours
.

Benefits and Compensation

• Permanent Remote Work
• Highly competitive compensation based on experience
• Paid Time Off
• Monthly Performance Bonus
• Annual Bonus
• Health Allowance

What You'll Do

• Provide exceptional customer support via Zoom, email, and phone
• Guide new clients through setup, configuration, and best practices for PropTech support
• Troubleshoot technical issues and escalate complex cases to Tier 2 support when needed <...