Customer Support Representative

About the job Customer Support Representative

Job brief

We are currently looking for a Customer Support Representative to perform telephone duties and ensures that all information obtained are processed accurately in order to provide first call resolution to all customers such as end-users, dealers resellers, and Authorized Service Centers.

He or she willalso interact with customers who bring-in Brother machines for in-house repair. The position assesses and diagnoses the machines received to determine the scope of repair needed and endorses the machines with the Technical Support Engineer and follow-up the status of repair.

Responsibilities

Customer Service Support

• Deal effectively with phone and e-mail inquiries, complaints, technical support requests from end-users, dealers, retailers and ASPs
• Coordinate calls and onsite repairs schedules to the Technical Support Group
• Handle, record, and coordinate cu...