Customer Support Representative

We are looking for proactive and customer-oriented Customer Service Representatives (CSR) to join our growing team. The CSR will be responsible for handling inquiries, resolving service issues, and ensuring a seamless experience for clients and partners across our logistics and delivery operations.

Key Responsibilities

• Manage incoming calls, emails, and chats from clients regarding delivery status, scheduling, and service-related inquiries.
• Assist customers with order tracking, delivery arrangements, and issue resolution.
• Coordinate with drivers, warehouse staff, and other operational teams to provide real-time updates and resolve any delivery-related concerns.
• Document and maintain accurate records of customer interactions and transactions.
• Escalate complex or unresolved issues to the appropriate departments.
• Ensure customer satisfaction by providing timely and professional assistance.
• Me...