Customer Support Representative

We are currently hiring on behalf of our client located in Windsor, ON for a **_Customer Support Representative_** to support billing, account management, and customer inquiries. This is a temporary ongoing opportunity, offering a great chance to gain valuable experience in a structured and fast-paced customer service environment.

Main Responsibilities:


+ Handle customer inquiries related to billing, arrears, and account management, providing clear solutions and guidance on payment options and available programs
+ Manage account setups, terminations, and updates with accurate data entry and recordkeeping
+ Schedule and coordinate appointments for water services and meter-related operations
+ Investigate and resolve billing errors, analyze customer accounts, and ensure compliance with company and regulatory standards
+ Reconcile collection accounts, allocate payments, and audit records for accuracy

Requirements:


+ Minimum 2 years...