Customer Support Representative with English

Within your role, you will:

• Provide top-class customer service to resolve inquiries across all channels (phone, email, chat) to provide accurate information and resolve issues swiftly


• Communicating ways to put the customer at the heart of what we do and in doing so, improving their experience and satisfaction.


• Collaborate with the team on new projects, helping us refine our processes and strengthen our business continuity plans


• Assist with back-office duties and maintain customer service records

What will make you successful for the role:

• Proven Proficiency in English (both written & spoken)


• At least 6 months of experience in a customer-facing role


• Willingness to work in a 24/7 schedule with rotating shifts


• Experience working with KPI’s and targets


• Attention to detail and “willing-to-help” attitude