Customer Support Representive, Kolkata

Startek

Full time Kolkata, West Bengal Information and Record Clerks

Posted:

March 03, 2026

Location:

Kolkata, West Bengal, India

Job Description

The Executive Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services.

 
Experience – Fresher or any experience
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare co...
                

Apply for this Job

Submit your application for the Customer Support Representive, Kolkata position at Startek.

Apply Now Save for Later

Job Overview

Job Type: Full time

Location: Kolkata, India

Posted: March 03, 2026

Deadline: April 12, 2026