Customer support

Job Overview
We are seeking a proactive and professional Bilingual Customer Support Representative to join our growing team. This is a fully remote position for someone who is organized, tech-savvy, and passionate about delivering excellent customer service.

The ideal candidate has strong communication skills in both English and Spanish, is comfortable using computers and digital tools (including ChatGPT), and enjoys helping clients succeed.

This is a long-term opportunity for someone who wants to grow within the company. No freelancers or agencies.

Key Responsibilities

• Respond to client messages in a timely and professional manner.
• Train and guide customers on how to use the system effectively.
• Attend follow-up meetings to review progress and pending tasks.
• Assist clients in resolving issues and answering questions.
• Keep organized records of communications and ongoing tasks.
• Ensure a positive and suppo...