Customer Support Specialist [425]

About the Company:

The Chargeback – is a global chargeback alert and prevention platform. They help businesses protect their payment processing accounts by detecting disputes in real time and giving them the chance to resolve issues before they turn into costly chargebacks. With a dynamic, startup-driven energy, their team is collaborative, transparent, and focused on growth and responsibility.

About the Role:

We are looking to hire a motivated, experienced Customer Support Specialist who will act as the primary point of contact for customers from day one. You will provide onboarding and ongoing support via chat, email, phone, and video calls, troubleshoot platform issues, and build long-term, trust-based relationships with customers. This is a relational role for someone who genuinely enjoys making customers feel heard, supported, and valued.

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