Customer Support Specialist at Zeffy

Elevate nonprofit experiences as a Customer Support Specialist with Zeffy in Montreal, Quebec. Provide expert assistance to users while managing impactful improvement projects in a hybrid work environment.
As a full-time Customer Support Specialist, you’ll directly help thousands of nonprofits leverage our cutting-edge platform. The role requires a blend of technical troubleshooting and customer engagement via email and calls. You will also spearhead ongoing projects designed to enhance our support processes and tools, contributing significantly to user satisfaction.
Key Responsibilities:
• Respond to nonprofit and donor inquiries via email and call backs
• Troubleshoot product issues in collaboration with the development team
• Maintain support tools and knowledge base articles
• Handle complex user queries from day one
Requirements:
• 6+ months in customer-facing roles
• Bilingual communication skills in English and French
• Project ownership and complet...