Customer Support Specialist

SMAART is excited to be partnering with an Australian online platform that connects caregivers with people seeking support. We are currently looking for empathetic, curious, and solutions-focused Customer Support Specialist to join their growing team.

As a Customer Support Specialist, you will provide tailored support via phone, email, and live chat, assisting both clients and support workers with navigating and using the online platform.

What’s in it for you?

• Full-time, permanent position
• Competitive salary of $70,000 + super
• Melbourne CBD location
• Hybrid working model – work from home up to 3 days per week, Monday and Thursday in office
• Monday to Friday role, operating between 7am–7pm with most shifts between 9am-6pm
• Be part of a collaborative and supportive team with ongoing career development
• Access to an EAP, plus additional 4 days of flexi-leave, corporate discounts, and...