Customer Support Specialist

About the job

Be the voice of Cuzor for the people who count on us. You’ll support customers over the phone, chat, and email, listening carefully, asking the right questions, and staying with them until the issue is fully resolved.

Some days you’ll guide someone through a setup step-by-step. Other days, you’ll troubleshoot something urgent and make a stressful moment feel manageable. And when you spot patterns, you’ll help us fix the root cause, improving our docs and product experience so the next customer never hits the same problem.

If you love turning confusion into clarity and problems into relief, you’ll fit right in.

Key Responsibilities

• Be the trusted, human voice of Cuzor across phone, chat, and email, making every interaction feel clear, calm, and helpful.
• Listen deeply to understand the customer’s goal, ask smart questions, and diagnose issue...