Customer Support Specialist - Bilingual Role

Join the Staples team as a Bilingual Customer Support Specialist focused on enhancing customer experiences. Provide government services in partnership with ServiceOntario and support local communities.
In this role, you will be the primary source of assistance for customers at Staples, delivering efficient service for government transactions. Your ability to communicate effectively and manage inquiries will be vital for contributing to customer satisfaction. Handle a variety of concerns with empathy and maintain a welcoming atmosphere in our retail store.
Key Responsibilities:
• Deliver high-quality service to customers with respect
• Explain service details and eligibility clearly
• Conduct warm-transfers to other service departments
• Ensure lobby readiness through Ground Control tasks
• Engage in team training and store meetings
Requirements:
• 1-2 years of experience in customer service
• Fluent in English and French for effective communication
• Co...