Customer Support Specialist

At DevSavant, we are a trusted technology partner specializing in Software Development, Data Engineering, AI/Machine Learning, Cloud Solutions, Automation Testing, and UI/UX Design. We deliver innovative, high-quality solutions with a focus on excellence and results. Our people are at the heart of everything we do, fostering a culture of growth and well‑being. Join us and thrive in a supportive, success‑driven environment.

Responsibilities

Customer Support

• Provide first‑level support to customers by troubleshooting and resolving issues related to the software.
• Deliver timely and accurate responses through a ticketing system, ensuring all issues are logged, prioritized, and resolved efficiently. Follow up with customers to ensure the resolution meets their satisfaction.
• Guide customers through platform features, helping them get the most out of the client’s tools.
• Communicate clearly and professionally, maintain...