Customer Support Specialist

Job Overview:We are looking for a skilled Customer Support Specialist with a strong background in real estate to manage customer interactions, troubleshoot technical issues, and support clients in maximizing the use of our SaaS platform. This role requires proactive learning and technical setup in a testing environment, occasional quality assurance tasks, and escalating complex issues to the designated lead.Responsibilities:Handle inbound/outbound calls, including escalations and troubleshootingManage dashboard setup in a test environment, providing feedback to the development teamConduct quality assurance tasks during downtime for continuous product improvementFollow escalation protocols, alerting the designated manager for critical issuesComplete training: 40 hours over two weeks, including video sessions, mentoring, and role-playing exercisesQualifications:Real estate background with strong communication skillsExperience with technical troubleshooting in a SaaS environmentIdeal Cand...