Customer Support Specialist

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client's time zone.

Our client is a community-driven platform dedicated to delivering safe, engaging, and high-quality experiences for both players and Game Masters. They operate in a dynamic environment where user interactions, creativity, and collaboration are central, and they prioritize continuous improvement, clear communication, and thoughtful support. Their team values empathy, consistency, and strong operational judgment to ensure an exceptional experience across their ecosystem.

Location

Fully Remote | 9 AM - 5 PM EST

Role Overview

The Customer Support Specialist will be the first point of contact for the community, ensuring safety, resolving complex issues, and helping improve both the player and GM experience. T...