Customer Support Specialist, CA

Job Overview

Provides administrative and operational support to Account Managers. The position of Customer Support Specialist is a developmental role that provides a foundation for building the skills necessary to become an Associate Account Manager.

Key Responsibilities

• Enter customer requests in CRM tool and follow them through to completion.
• Assist in managing open CRM requests to ensure cases and associated tasks remain current and do not go overdue.
• Respond back to customers on follow up communications related to non‑strategic matters as instructed by team.
• Follow up with customers on requirements to fulfill requests initiated by internal departments.
• Process and complete all tasks as assigned by the Customer and Account Manager including but not limited to:
• Associated license and title state changes
• License and title requests
• Associated transportation requests with moving active...