Customer Support Specialist

Overview

Company.ai is building a network of category defining AI products in stealth mode.

Examples of what we are creating and actively expanding:

• Email.com
• How.com
• Face.com
• Notebook.com

We believe the next decade belongs to vertical AI products that people actually use every day. Each product is standalone, and together they compound through shared identity, shared context, shared distribution, and shared learning loops.

The Role

You will be the voice of the user. You will help people succeed fast, solve issues with care, and turn support insights into product improvements.

• Support users via email and in app chat with speed, clarity, and empathy
• Triage bugs and account issues, reproduce problems, and write clean reports for engineering
• Create and maintain a great help center: FAQs, guides, troubleshooting, short videos
• Spot patterns and escalate t...