Customer Support Specialist

60degrees

Permanent Full-time Cape Town, Western Cape Information and Record Clerks

Posted:

March 01, 2026

Location:

Cape Town, Western Cape, South Africa

Job Description

Job Description
THE OPPORTUNITY THAT AWAITS YOU 
Do you love solving puzzles, calming storms, and turning complex problems into smooth solutions? We’re looking for a Customer Support Specialist to be the voice of trust in a high‑growth fintech environment.
This isn’t just about closing tickets, it’s about helping people navigate cross‑border payments, crypto trading, and financial journeys with empathy, speed, and precision. You’ll be the person customers remember for making their day easier.
YOUR KEY RESPONSIBILITIES
Manage incoming queries across multiple channels 

Troubleshoot transaction issues including cross‑border payments, FX, and wallets

Guide users through onboarding and compliance (KYC)

Identify suspicious activity and escalate to compliance teams

Educate customers on platform features and maintain knowledge bases

Provide actionable feedback to product teams
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Job Overview

Job Type: Permanent Full-time

Location: Cape Town, South Africa

Posted: March 01, 2026

Deadline: April 10, 2026