Customer Support Specialist

Job Title: Customer Support Specialist – Advanced English (C1/C2)

Location: Remote (Based in Colombia)

Schedule:

Thursday–Monday 12:00 PM – 9:00 PM  EST

Job Summary

We are seeking a
Bilingual Customer Service Representative
with
native or near-native English proficiency (C1/C2)
and outstanding communication skills. The ideal candidate is
charismatic, energetic, and able to create a positive impact over the phone,
while guiding customers in both English and Spanish through calls, chats, and emails to resolve concerns with clarity, empathy, and professionalism.

Key Responsibilities

• Handle inbound and outbound calls in English and Spanish with professionalism.
• Respond to customer inquiries via email in both languages promptly and accurately.
• Assist customers through SMS text messaging, providing clear, helpful communication.
• Use a chatbot platform to resolve queries and troubleshoot issue...