Customer Support Specialist - English speaking

Company Overview

Holafly is a high‑growth scale‑up revolutionising how travellers and businesses connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 500+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity.

The Role

As the primary voice of Holafly, you will directly safeguard our global reputation by ensuring no traveller is left disconnected. Your mission is to transform technical hurdles into stress‑free victories, directly impacting customer retention and brand loyalty in a fast‑paced market.

Key Responsibilities

• Resolve complex connectivity issues across chat, email, and video to ensure every traveller stays online.
• Master the eSIM lifecycle, guiding users through activation to troubleshooting with speed and precision.
• A...