Customer Support Specialist (Entry-Level - Fresh Graduates)

Customer Support Specialist (Entry-Level - Fresh Graduates)

Our client is a fast-growing multinational company (MNC) delivering stylish, durable, and modern home solutions designed for everyday living. They are looking for passionate Customer Service Specialists who enjoy engaging with customers, solving problems, and delivering exceptional service in a fast-paced environment.

If you thrive in customer interactions and want to be part of a dynamic global brand, this role is for you!

Key Responsibilities

• Deliver a seamless customer service experience via email, live chat, and phone
• Communicate clearly, empathetically, and professionally, in line with brand values
• Resolve customer inquiries efficiently to improve satisfaction and reduce friction
• Meet key KPIs including CSAT, QA, response time, and resolution time
• Act as the voice of the customer, providing insights for continuous improvement