Customer Support Specialist

THE VOICE OF JOY

Role:
 Customer Support Specialist (Operational Lead) 
Vibe:
 
Make their day. Every single day.

THE MISSION:
 We are not looking for a ticket closing machine. We are looking for the 
Heartbeat of JOY.
 As we scale globally from Finland, our customer support isn't just about solving problems—it's about fueling the I Can I Will attitude in every customer interaction. You are the frontline. You turn a frustrated customer into a lifelong fan.

YOUR PLAYGROUND:
 You will own and execute the 
entire D2C Support Ecosystem
:

• The Commander:
   You run the daily operations using 
  Gorgias
   (This is your lightsaber. You must know how to wield it).
• The Architect:
   You don't just answer emails; you build the systems. FAQ optimization, automated flows, and proactive support strategies.
• The Problem Solver:
   Managing returns, exchanges, and logistics questions with speed and ...