Customer Support Specialist for Technical Products

Join Hadrian as a Customer Support Specialist, where you'll play a crucial role in interfacing with authorized distributors and clients. Utilize your skills to manage orders and technical inquiries efficiently.
This role involves working within a collaborative team while using in-house software to produce layout drawings. You will be responsible for interpreting construction drawings, order management via JD Edwards ERP, and maintaining high standards when addressing customer inquiries. Building strong relationships through effective communication is essential for success in this position.
Key Responsibilities:
• Interpret and process architectural drawings for projects
• Use Hadrian software to manage custom requests and drawings
• Handle order management and updates within ERP systems
• Collaborate with internal teams to resolve technical issues
• Provide timely customer support and updates
Requirements:
• 3-5 years in customer service or related fields
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