Customer Support Specialist, French and English speaking

**Where you’ll work:**

Remote (Hungary)

**Customer Care & Success at GoTo**

At GoTo, our Customer Care & Success team helps people get the most out of technology. We use innovative, AI-driven tools and automation to make support faster and smarter. Creative thinking and teamwork are at the heart of how we solve problems and enhance customer experience. Join us and use your skills to add value for our customers and have a positive impact on everyone who uses our products.

**Your Day to Day**
**As a Customer Support Specialist, you would act as 1st line support to customers:**

+ Responding to customer inquiries related to our products by handling inbound calls and callback requests as well as email messages, and initiating test scenarios or remote sessions with customers as needed in **French and English.**
+ Taking ownership of user problems and being proactive when dealing with user issues.
+ Documenting customer inquiries and iss...